Refund policy

All Sales Final

Because each item is made to order, all sales are final. We aren't able to accept returns or exchanges, so please check the size chart and your selections before you check out.

If Something Isn't Right

If we made a mistake on your order, or it arrived damaged, we'll make it right. Email us within 7 days of delivery with your order number and a photo, and we'll take care of it.

Personalized Orders

We stitch names and personalization exactly as they're entered at checkout. Please double-check spelling and capitalization before you place your order. If you spot a mistake, email us right away and we'll do our best to fix it before we start stitching.

Questions?

Email us at grannieanniethreads@gmail.com or use our contact form.