Store Policies

Every piece from Grannie Annie Threads is made by hand, just for you, right here in Tennessee. Here's what to know before you order.

Shipping

Every item is made to order. As soon as yours ships, we'll email you a tracking number so you can follow it home.

Orders over $50 ship free.

All Sales Final

Because each item is made to order, all sales are final. We aren't able to accept returns or exchanges, so please check the size chart and your selections before you check out.

If Something Isn't Right

If we made a mistake on your order, or it arrived damaged, we'll make it right. Email us within 7 days of delivery with your order number and a photo, and we'll take care of it.

Personalized Orders

We stitch names and personalization exactly as they're entered at checkout. Please double-check spelling and capitalization before you place your order. If you spot a mistake, email us right away and we'll do our best to fix it before we start stitching.

Caring for Your Embroidery

• Turn the garment inside out and wash on cold.
• Tumble dry on low or hang to dry.
• Don't iron directly on the embroidery. Iron on the reverse side if needed.

Questions?

We're always happy to help. Email us at grannieanniethreads@gmail.com or use our contact form.